Terms & Conditions

kilimanjaroexpress.com is an aggregator for online bus ticketing inventory. Katarama Luxury enables travelers to book bus tickets online right from the comfort of their home or office by providing them with a choice of bus operators, departure times, and prices. Katarama Luxury does not own or operate any bus services on its own.

The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to unavoidable reasons like traffic jams, etc. However, the bus will not leave the source before the time mentioned on the ticket. Passengers are advised to call the bus operator contact number mentioned on the ticket and reconfirm the boarding point location and departure time on the day of the journey.

Passengers are required to show the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus.

3.1. SMS of the ticket or Email.
3.2. Some operators do not accept electronic ticket formats. We provide the details of such operators while booking tickets on kataramaluxury.com. In such cases, we request you to kindly carry a printout of the ticket.
3.3. Proof of Identity (Voter Card, National ID, Driving License, Passport, or Work ID)

Passengers should reach the mentioned boarding points 30 minutes prior to the scheduled departure time.

Any complaints/grievances should be reported within a week from the date of the journey performed.

A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.

If ticket confirmation/cancellation SMS/Email is not sent for any reason, if reported, it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in Katarama Luxury’s control.

Payment gateway/service charges: Kilimanjaro Express will not charge any additional payment gateway charge or service fee unless otherwise specified on the booking details page.

KILIMANJARO EXPRESS RESPONSIBILITY

  • Generation of a valid bus ticket through its partners/operators.
  • Sending an SMS or Email for ticket confirmation/cancellation.
  • Providing voice/email support for any ticket booking/cancellation/refund issues.

NOT KILIMANJARO EXPRESS RESPONSIBILITY

  • Any incorrect data provided by the customer while booking the ticket.
  • Any bus delays, breakdowns, service cancellations, and accidents.
  • Any misbehavior by the operator staff or co-passenger.
  • Loss/damage of baggage.
  • Late arrival by the customer at the boarding point.
  • Customer phone not reachable or operator did not call at the boarding point and left without picking the customer.
  • Customer waiting at the wrong boarding point.
  • Any change of seat numbers done by the bus operator manually.
  • Operator changing the boarding point for any reason.
  • Operator objecting to carrying pets.
  • Improper booking done by an agent; please contact the agent directly.
  • Operator not providing in-bus amenities/facilities mentioned while booking.
  • Change of bus type by the bus operator for any reason.
  • The fare might vary based on the seat selected. So the fare shown in the “Search Page” and “Seat Selection Page” might vary.

• • The rules and regulations for carrying luggage vary among bus operators. Most operators allow 15-20 kg of luggage (Bags, Suitcases) per passenger. The bus operator has sole discretion to allow passengers to carry any other form of luggage like carton boxes, etc. Katarama Luxury is not responsible if a passenger is not allowed to board the bus if the luggage is inappropriate (valuable goods, explosives, carton boxes, etc.) to carry in the bus. Please check with the bus operator directly in case of extra luggage/carton boxes, etc.